HELP & FAQ
HELP &FAQ
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Do I need to have an account to order?
We will be more than happy to accept your order as a guest
Where do you provide shipping to?
In addition to shipping to the United States, Canada, Australia, and New Zealand, we also offer international shipping.
How can I get help with my order?
If you would like to get in touch with our customer service, you can do so here, or send us an email directly at service@artisticinspire.com
How secure is my online order?
When you use your credit card to make an online transaction, all of your personal information is entered into a secure SSL-encrypted page on the website.
Our payment card provider validates and accepts your card once your information is encrypted using SSL and sent directly to their network. On our systems, we do not keep any information about your credit card.
How long does shipping take?
The amount of time it takes for your order to arrive depends on whatever shipping option you choose during the checkout process.
How can I track my package?
Once the package has been sent out, we will send you an email including your tracking number as well as the website where you can follow the package. We cannot be held liable for any delays that may occur as a result of your country's customs office.
Can I change my shipping address after I have placed my order?
After the item has been completed or dispatched, your delivery address cannot be changed in any way. We apologize for any inconvenience this may cause. We kindly ask that you adjust your shipping address to reflect your residence rather than your place of employment since we are unable to predict how long the customs agent at the destination will keep the shipment on hold.
When will I receive my order confirmation?
Following the completion of the processing of your transaction, an order confirmation email will be sent to the email address that was provided during the placing of the purchase within a few brief seconds.
I have not received my purchase confirmation email
It is possible that you entered your email address incorrectly, which would explain why you did not get a purchase confirmation email. If this was the case, you may try entering your email address again.
There is a potential that certain email providers would label our communications as spam or completely block them from being sent to their users.
It is conceivable that our emails have been moved to your spam folder; in this case, we suggest that you check both of these folders. If our emails are not appearing in your inbox, please check your spam folder.
What do I do if I have missing items in my order?
We will be happy to assist you at service@artisticinspire.com if anything is still missing.